State Farm® Insurance Agent Kris Yocum
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John Irvin
July 24, 2026
5
out of
5
rating by John Irvin
"These folks are great! Anytime I have ever had a problem or question they always address it quickly and I have been satisfied every time. I recommend them highly."
We responded:
"John, THANK YOU for your five-star review! Your loyalty to our office and State Farm Insurance has not gone unnoticed. We appreciate you choosing us for your auto and homeowner's insurance. "
Sue Cooper
July 23, 2026
5
out of
5
rating by Sue Cooper
"We have been using this off and Kris Yocum for 25 years and always have great service. We would recommend them to anyone looking for a great experience."
We responded:
"Thank you for your 5-star review! We are so very grateful for your multidecade relationship. It has always been our pleasure to assist you with all of your insurance needs in a prompt and professional manner. -Kris"
katrena Wolfram
July 16, 2026
5
out of
5
rating by katrena Wolfram
"Very Knowledgeable. Shaye knows her stuff."
We responded:
"Katrena, thank you for the great feedback. Shaye, along with the rest of my team will continue to earn your business each day! -Kris
"
Mary klein
July 16, 2026
5
out of
5
rating by Mary klein
"Been with Kris and her team since 2009 and can't be happier with an outstanding insurance team. Everything is so simple with them and I know I never have to worry about anything. Yesterday all I did was call and left a message, then followed up with an email to disclose more information and Kris and Emily was on it and I had my temporary ID card within an hour of buying my new vehicle. If you need an agent with great work ethics and who's a professional Kris and her team are it! Shout out to Emily for being quick to answer all our questions she's a professional at what she does. Can't talk more about this team but Shhhhhhhh Emily is one of my favorites! 😊 Again just picked up a newer car today and everyone was great just a phone call away and they got us a quote and then our cards emailed to us. I love everyone who works here they are the best! 💓💓💓"
We responded:
"Mary, THANK YOU for the five - star review. I am grateful to have such a wonderful team that cares for our customers as if they are family! Thank you for sharing. -Kris"
Wesley Scroggins
July 15, 2026
5
out of
5
rating by Wesley Scroggins
"I left a message on the office phone. The staff quickly returned my call and resolved my concern. Great service."
We responded:
"Wesley, THANK YOU for the five-star review! Our team goal is to always provide quick and accurate service. We appreciate you choosing our office for your auto and home insurance. - Kris"
Carla Massey
July 3, 2026
5
out of
5
rating by Carla Massey
"I have had State Farm forever, starting with my family before I bought insurance on my own. I love the way Kim Yokum and staff treat me. Respect and friendliness all the way."
We responded:
"Carla, THANK YOU for the five-star review! It is a pleasure doing business with you and servicing your auto, home and life insurance needs. We look forward to continuing our relationship with you and your family. -Kris"
John Twitty
June 30, 2026
5
out of
5
rating by John Twitty
"Just added a new car and within minutes all was taken care of. Five star service."
We responded:
"John, thank you for such kind words regarding the service you received from our office. We strive to provide quick, accurate and kind service! We appreciate you choosing our office for your auto, home and life insurance needs. :-) -Kris"
Judy Mease
June 5, 2026
5
out of
5
rating by Judy Mease
"Always quick to respond. Helpful"
We responded:
"Judy, Thank you for your wonderful feedback! Our goal is to provide quck and helpful service to our customers. We are thankful for your business and loyalty for all of your insurance needs; we look forward to continuing to provide the service you expect from us. -Kris"
Brian Albertson
May 28, 2026
5
out of
5
rating by Brian Albertson
"Great communication and very timely responses from the agency and State Farm as a whole."
We responded:
"Thank you so much for the five-star review! We are grateful for your long-term loyalty to office. We look forward to servicing your auto and home needs in the future as well. Thanks again for your business and kind words. - Kris"
Teri Layton
May 22, 2026
5
out of
5
rating by Teri Layton
"Shaye is wonderful, she takes the time to help me make the best decision regarding my policies. Working with Shaye makes dealing with insurance so much better"
We responded:
"Teri, we very much appreciate your kind words regarding Shaye. She works very hard to make sure she is helping you match price to risk. We appreciate you choosing us for your auto and mortotcycle needs we look forward to serving you. ."
Debbie Bouse
May 14, 2026
5
out of
5
rating by Debbie Bouse
"Always helpful. Knows who I am when I call. Shaye always gets it done for me."
We responded:
"Thank you Debbie! We appreciate you trusting us with auto and homeowner's insurance."
Trey Light
April 30, 2026
5
out of
5
rating by Trey Light
"Emily and Shaye are fantastic to work with!"
We responded:
"Trey, thank you very much for the five-star review! We very much appreciate your very kind words about Emily and Shaye! They work very hard for our customers in many ways, whether it’s matching price to the customer needs or the many hours during our recent catastrophe. We appreciate your words and choosing our office for your insurance needs. - Kris"
Mike Lea
April 28, 2026
5
out of
5
rating by Mike Lea
"Very fair price and very good customer service!"
We responded:
"Thank you for the five-star review! We appreciate your kind words and look forward to serving your insurance needs for many years. -Kris"
Dylan Thome
April 16, 2026
5
out of
5
rating by Dylan Thome
"Shaye was incredibly helpful and made my life so easy!"
We responded:
"Wow! Thank you for your five-star review! Shaye works very hard to make sure you have the right coverage and experience regarding your auto and home insurance. We very much appreciate your kind words and look forward to helping you in the future. -Kris"
Les Morrow
April 16, 2026
5
out of
5
rating by Les Morrow
"Great customer service and friendly people"
We responded:
"Les, your five-star review is so very kind of you! We are grateful you chose us for your auto and home insurance. We will continue to provide you with friendly and great customer service. -Kris"
Sonya Haworth
April 8, 2026
5
out of
5
rating by Sonya Haworth
"Office staff always friendly and helpful when I reach out. Been with them for years and always happy with the service and help"
We responded:
"Sonya, we are grateful for the five-star review! Thank you for your loyalty with your auto and vehicle insurance. Our team works very hard at making sure we provide courteous and helpful advice with all of your insurance needs. -Kris"
linda herman
March 25, 2026
5
out of
5
rating by linda herman
"very pleasant experience"
We responded:
"Linda, thank you for kind words. We look forward to servicing your insurance for a long time! -Kris"
Darrel Rand
March 9, 2026
5
out of
5
rating by Darrel Rand
"Excellent service and staff goes above and beyond to help with any questions."
We responded:
"We appreciate your wonderful words regarding our office. You have been a loyal and kind customer. It has been our goal to provide you great customer service regarding your insurance. "
Benjo Banjo
February 16, 2026
5
out of
5
rating by Benjo Banjo
"Shaye Phillips helped me out and had the answer I needed immediately! Very quick and concise call, and all issues were resolved. 11/10!"
We responded:
"Ben, thank you for the five-star review and your kind words regarding Shaye. She works hard to find you the correct insurance coverage and the right price. Thank you for trusting us with your auto, home and life insurance needs. -Kris"
Craig Steensland
February 12, 2026
5
out of
5
rating by Craig Steensland
"Kris and Shaye are the best!
They provide the best customer service and rates in Missouri!
Do yourself a favor, call Kris and Shaye!
You will be happy!
Best Wishes in 2026,
Craig Steensland
Springfield MO"
We responded:
"Craig, thank you for your very kind words regarding our office. We work hard to provide you with great service at the right price. It is a pleasure to provide you with the service for all of your insurance needs, and we are very grateful for your loyalty. - Kris"
sarah smith
February 10, 2026
5
out of
5
rating by sarah smith
"Super helpful and timely in switching over my policy!"
We responded:
"Sarah, thank you for the wonderful review! We are very grateful for choosing our office for your insurance needs. We look forward to serving you. -Kris"
Sharon Fletcher
February 4, 2026
5
out of
5
rating by Sharon Fletcher
"I did not buy insurance yet, but I was very impressed with the assistance I received from Shaye Phillips. She spent time with me explaining benefits, cost, etc. compared to my current insurance. I appreciated her help, her patience and her professionalism throughout our conversation. Without a doubt I will be returning her call and will most likely purchase the plans"
We responded:
"Sharon, Thank you so very much for your very kind words! Shaye works very hard at making sure future and current customers understand their coverages and pricing. We are very pleased you felt good about your conversation and look forward to serving you. -Kris"
becky West
January 26, 2026
5
out of
5
rating by becky West
"Very nice and helpful"
We responded:
"Becky, THANK YOU for letting us help you with your insurance."
Carie Ann Neighbors
January 22, 2026
5
out of
5
rating by Carie Ann Neighbors
"Great price! Super nice people!"
We responded:
"Carie, thank you so very much for your kind review. Emily works very hard to help our customers matching price to risk. My team and I will always be here for you in your time of need and all of your insurance needs. -Kris"
Samantha Scott
January 16, 2026
5
out of
5
rating by Samantha Scott
"Great Services, Great Customer Care. Best insurance Office I ve found yet"
We responded:
"THANK YOU for the five-star review, Samantha! We very much appreciate you choosing us for you auto and home insurance. We strive to provide you with a great customer service experience with each touch.-Kris"