State Farm® Insurance Agent Kris Yocum
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Craig Steensland
February 12, 2026
5
out of
5
rating by Craig Steensland
"Kris and Shaye are the best! They provide the best customer service and rates in Missouri! Do yourself a favor, call Kris and Shaye! You will be happy! Best Wishes in 2026, Craig Steensland Springfield MO"
sarah smith
February 10, 2026
5
out of
5
rating by sarah smith
"Super helpful and timely in switching over my policy!"
We responded:
"Sarah, thank you for the wonderful review! We are very grateful for choosing our office for your insurance needs. We look forward to serving you. -Kris"
Sharon Fletcher
February 4, 2026
5
out of
5
rating by Sharon Fletcher
"I did not buy insurance yet, but I was very impressed with the assistance I received from Shaye Phillips. She spent time with me explaining benefits, cost, etc. compared to my current insurance. I appreciated her help, her patience and her professionalism throughout our conversation. Without a doubt I will be returning her call and will most likely purchase the plans"
We responded:
"Sharon, Thank you so very much for your very kind words! Shaye works very hard at making sure future and current customers understand their coverages and pricing. We are very pleased you felt good about your conversation and look forward to serving you. -Kris"
becky West
January 26, 2026
5
out of
5
rating by becky West
"Very nice and helpful"
We responded:
"Becky, THANK YOU for letting us help you with your insurance."
Carie Ann Neighbors
January 22, 2026
5
out of
5
rating by Carie Ann Neighbors
"Great price! Super nice people!"
We responded:
"Carie, thank you so very much for your kind review. Emily works very hard to help our customers matching price to risk. My team and I will always be here for you in your time of need and all of your insurance needs. -Kris"
Samantha Scott
January 16, 2026
5
out of
5
rating by Samantha Scott
"Great Services, Great Customer Care. Best insurance Office I ve found yet"
We responded:
"THANK YOU for the five-star review, Samantha! We very much appreciate you choosing us for you auto and home insurance. We strive to provide you with a great customer service experience with each touch.-Kris"
Sonya Haworth
January 15, 2026
5
out of
5
rating by Sonya Haworth
"Office staff always friendly and helpful when I reach out."
We responded:
"Sonya, we are grateful for the five-star review! Thank you for your loyalty with your auto and vehicle insurance. Our team works very hard at making sure we provide courteous and helpful advice with all of your insurance needs. -Kris"
Cathie Barham
January 7, 2026
5
out of
5
rating by Cathie Barham
"Kris saved me over 300$ to switch over to their plan. Very pleased!!!! Highly recommend!"
We responded:
"Cathie, thank you for your kind words and five-star review. We look forward to serving you for many years to come regarding your auto insurance. -Kris"
Nick Wiersma
December 12, 2025
5
out of
5
rating by Nick Wiersma
"Shaye has great industry knowledge and her customer service skills are excellent. Easy to work with, quick access to quotes and patient to answer questions."
We responded:
"Nick, we very much appreciate your kind words regarding your experience with Shaye. She works very hard to make sure she matches coverages and price to what your needs are. We are grateful that you chose our office for your auto and homeowners' insurance. -Kris"
Craig Lusby
December 12, 2025
4
out of
5
rating by Craig Lusby
"I called regarding electronic bill pay, my questions were answered and payment was accepted quickly"
We responded:
"Craig, thank you for the great review! We very much appreciate your loyalty with our office regarding your auto and home insurance needs. -Kris"
Kendall Thurman
October 8, 2025
5
out of
5
rating by Kendall Thurman
"The process was smooth and easy to go through! They made sure I understood what I was getting and stayed in contact the entire time. Definitely recommend this office to anyone who is shopping for new insurance! Check out the life insurance options they offer as well!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Shaye and our office., your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for choosing us for your auto, home and life insurance needs. -Kris"
Alicia Robertson
September 27, 2025
5
out of
5
rating by Alicia Robertson
"Kris and her team are outstanding. My husband has had Kris as his agent for quite awhile, 15 plus years. We currently have everything we can insured with State Farm. Prices fluctuate in insurance markets, but what doesn't fluctuate is Kris and her teams deduction thier clients. They are willing to go the extra mile and advise you on the best policies that fit your needs. Kris and her staff are their to help you through the steps when you have had a motorcycle or vehicle accident. One thing me and my husband both agree on, Shaye is very knowledgeable and helpful. And if it wasn't for her my husband would truly be lost when it comes to his insurance needs. My husband says, Emily is always smiling and let's him walk out of the office with more swag that he should, he gets happy when he gets 3 or 4 pens to bring home. Kris and her team will always be are go to for our insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We very much appreciate your business and your loyalty! It is so good to know our team is meeting your needs when YOU need us. -Kris"
S B
September 11, 2025
5
out of
5
rating by S B
"Very impressed with their kindness and professionalism. I currently switched to them for my vehicle insurance but I plan to move my home insurance to them also, because of the great service."
We responded:
"Thank you for the five-star review of our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. -Kris"
Ethan Lay
August 15, 2025
5
out of
5
rating by Ethan Lay
"We shopped around all day for insurance and then we met Shaye who did everything she could to get us the lowest price! Not only did we cut our auto bill in half, but got better coverage for our home and life too! Safe to say im glad i stopped in at Kris Yocum State Farm!"
We responded:
"We appreciate your five-star review! We are delighted to know you had a great experience with Shaye at our State Farm office! We are grateful that you chose our office to secure your auto, home and life insurance. Thanks again! -Kris"
nick adams
August 13, 2025
5
out of
5
rating by nick adams
"Kris Yocum and her team have alway been quick and polite handling any insurance needs that I have had. Very satisfied."
We responded:
"Nick, we very much appreciate your five-star review! Your loyalty to our office for your insurance needs greatly appreciated and look forward to serving you in the future. -Kris"
Lloyd Kelly
August 13, 2025
5
out of
5
rating by Lloyd Kelly
"Great friendly people"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience insuring your auto with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for the five-star review! -Kris"
Pup
August 11, 2025
5
out of
5
rating by Pup
"Have been with Kris since the 80's would recommend to anyone!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Michael Trosper
July 21, 2025
5
out of
5
rating by Michael Trosper
"Very easy to get a quote and I doubled my coverage for $1K less a year. Also super nice and knowledgeable ladies working there."
We responded:
"We’re honored by your positive feedback and five-star review! We look forward to continuing to provide you with great service for all of your insurance needs. We appreciate you choosing our office. -Kris"
Laura Enderle
July 19, 2025
5
out of
5
rating by Laura Enderle
"Kris is the best agent I’ve ever had! Her office is always responsive and super helpful. She’s always there to fight in your corner!"
We responded:
"Thank you for taking the time to share your thoughts! and the five-star review! :-) It has been our honor to assist you and your family for many years. We take pride in helping our customers when they need our assistance. Thank you for your many years of loyalty to our State Farm Insurance office. -Kris"
Trinity Wright
July 18, 2025
5
out of
5
rating by Trinity Wright
"I’ve used this office for 7 years for my car insurance and now renters insurance. they’ve grown with me over the years and are always super helpful, kind and fast when i need to call the office"
We responded:
"Trinity, thank for your very kind words! We strive to help you with all of your insurance needs no matter the situation. Thank you for the five-star review! -Kris"
Chelsea Orphan
July 16, 2025
5
out of
5
rating by Chelsea Orphan
"Shay has been taking care of us for 8 years. She has been amazing and state farm is an amazing company."
We responded:
"Chelsea, your nice words about our office and Shaye is what we strive to accomplish. It is our pleasure to help you with all of your insurance needs. Thank you for choosing our office! -Kris "
Holly Benson
July 15, 2025
5
out of
5
rating by Holly Benson
"They found me the best rate.and found ext coverage i needed! Thanks Emily"
We responded:
"Thank you for the five-star review! We very much appreciate you choosing our office for your auto and renters insurance needs. We look forward to helping you in the future. -Kris "
Beverly Tyler
July 14, 2025
5
out of
5
rating by Beverly Tyler
"I've been shopping for a fair price auto insurance, talked with Kris Yocum and staff. Not pushy. I like to stay local. Very please"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. -Kris"
Jess Walburn
June 25, 2025
5
out of
5
rating by Jess Walburn
"Had a inquiry about insurance State Farm has a sister company that was able to help me and actually say me a little bit of money"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
nathan chridtian
June 20, 2025
5
out of
5
rating by nathan chridtian
"Fast response times🤝"
We responded:
"We appreciate your 5 star review! We are delighted to know you had a great experience with our State Farm office! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Kris"